Privacy Policy

Who we are

East Kent Foot Care (“us”, “we”, or “our”) Our website address is:

Which third parties we receive data from

This privacy policy describes how and when we collect, use and share information when you attend an appointment at my clinic and when you make an appointment either online or on the telephone . This is to comply with the General Data Protection Regulations (GDPR).

Contact forms and how we protect your data

Please note, through our website provider GoDaddy our WordPress website uses Booking Calendar plugin for all booking details at the your WordPress database at our server(s). Its does not transfer your booking details to their servers and does not store such info about booking details.
Here is list of all database tables of Booking Calendar that is storing info about the booking details:



The information that is saved into the wp_options table, relate only to settings, and not the booking details.

All details are sent via email to where they are then saved onto our data software provider WRITEUPP (, WriteUpp is owned by Pathway Software Limited. They have been building clinical systems since 2009. They develop patient records systems for therapists in the NHS and supply systems to major health trusts in the UK used by thousands of clinicians.

See below for information on their privacy policy.


To aid your treatment or as part of purchasing something from our clinics you will normally provide us with certain information, such as your name, email address, phone number, postal address, medical information.


We rely on a number of legal bases to collect, use and share your information including:

  • Where it is necessary for the purpose of the provision of health care as needed to provide our services, such as when I use your information to fulfill your podiatry assessment and treatment, or to provide customer support.
  • When you have provided your affirmative consent, which you may revoke at any time, such as by signing up to our mailing list
  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.


We do not send any marketing material via post or email – you do not need to opt out


Information about our patients is important to our business. I share your personal information for VERY limited reasons and circumstances, as follows

  • Medical professionals. With your consent I will share information with medical professionals such as your GP or consultant to allow continuity of care
  • Service providers. I engage certain trusted third parties to perform functions and provide services to my business, such as external reception services. I will share your personal details with these third parties, but only to the extent necessary to perform these services
  • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law and with your consent
  • Compliance with laws. I may collect, use, retain and share your information if I am legally required to.


We retain your personal information only for as long as necessary to provide you with our services and as described in our privacy policy. However I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment.


We may store and process your information through third-party hosting services in the USA and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as X CLOUD is Privacy Shield certified.


You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • You have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact details at the end of this document
  • Change, restrict, delete. You may also have rights to change, restrict my use of , or delete your personal information . In the case of health records these are normally exempt from change and deletion requests
  • You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • If you wish to raise a concern about my use of your information (and without prejudice to any other rights you have), you have the right to do so with the information commissioner at


For purposes of the GDPR, I, Joanne Shapter, am the data controller of your personal information. If you have any questions or concerns, you may contact me at

Alternately, you can mail me at:

The Ashford Cattle Market, Orbital Park, The New Ashford Market Monument Way, Willesborough, Ashford TN24 0HB